How To: FixFlo Maintenance Reporting

FixFlo is LOWE’s maintenance reporting platform. Should you have any maintenance issues in your property, please visit: and follow the below instructions to report your issue.

During weekdays, all maintenance issues will receive a response within 24hrs. For emergency issues, (e.g. gas leak), please call the office directly on:

0207 856 0171 (Mon-Fri office hours)
0203 326 6290 (out of hours)

STEP 1: Choose the picture icon most relevant to your

Fixflo platform - 'what is the problem?' step 1

STEP 2: Review any guidance and advice pop-ups shown

Fixflo platform - 'what is the problem' step 2

STEP 3: Include all details and any photos of videos

Fixflo platform - 'upload a photo or video' step 3

STEP 4: Select your address and enter your contact details

Fixflo platform 'enter address and contact details' step 4

STEP 5: Submit your repair request through to us

Fixflo platform - 'submit your repair request' step 5